I’m sure it is hugely challenging to be a consumer financial leviathan, but BofA needs to kick their IT department into gear. If you live in Washington or Idaho you live in some tech backwater that basically makes it impossible to get your data into any financial software. And don’t even try checking your balance with an iphone.
I set up an account with Bank of America in North Carolina. I currently live in Washington. An important deposit was put into my account in Massachusetts.
For some reason or another, this deposit went missing… and it took Bank of America over a month to find it and put it in my account. After they charged the crap out of me in overdraft fees which wouldn’t have happened had the deposit appeared in the account as it should have.
They should also apologize to me.
I opened my BoA account in Washington in 1998. I moved to New York in 2005. I spent the summer of 2006 in California. This has caused me no end of problems as the Washington accounts are in some sort of weird, siloed space that doesn’t integrate with their overall system. When you call BoA, they won’t recognize your WA account number as a valid account number- you have to make sure you say “oh, my account is in Washington state.” Depositing checks in NY to my WA state account, until a few months ago, had to be done by teller, and there was a 2 week delay on an important check when I moved to CA. How hard can this possibly be? They’ve been promising integration for two years now.
